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Introduction: Use this guide to understand the step-by-step process for returning physical hardware or requesting a refund for a certification course.How do I return my item? To return a laptop or ...

Introduction: This article explains the eligibility requirements for returning items that have been opened, used, or accessed.Is it possible to return a slightly used item? We accept returns on sli...

What to do if you are missing your return slip or paperworkIntroduction: If you have lost the physical paperwork that came with your order, follow these instructions to ensure your return is still ...

Setting Up Your API IntegrationWhen you want to integrate our platform with your existing systems you'll need to set up API access which involves several steps that need to be completed in a specif...

Troubleshooting Sync IssuesWhen it stops working, the first thing you should check is whether the connection is still active. Sometimes it gets disconnected and needs to be re-established. You can ...

How to Reset Your PasswordIf you've forgotten your password, you can reset it by clicking the "Forgot Password" link on the login page. You'll receive an email with a reset link that expires after ...

Configuring Your Analytics DashboardTo get started with your analytics dashboard, you'll need to customize the layout to match your reporting needs. The dashboard builder interface is shown below:A...

Exporting Your Data and ReportsThere are **several ways** to export your data from the platform. You can export *individual reports* or bulk export ***all your data*** at once.To export a single re...

Finalizing Your Integration SetupNow that you've completed the previous steps, you're ready to finalize the integration. Make sure you have the credentials you generated earlier before proceeding.A...

If you were charged twice by us, we apologise! Accidents can sometimes happen, and this one is definitely on us. At your earliest convenience, please reach out to our customer service and we will s...